Third-Party Debt Recovery

When it comes to third-party debt recovery, CBSI is head and shoulders above the crowd. Our overall recovery rate is almost double the industry standard. We leverage our extensive database to connect data points, combine efforts, and revisit accounts over time – all while remaining uncommonly consumer-friendly.

CBSI's fully automated process provides clients with 24/7 access to our online portal to monitor their accounts, generate complex reports, access detailed account data, and securely transfer files. All data is 256-bit encrypted and fully complies with ever-changing state and federal regulations.

Our third-party collection services include letters, personalized phone calls, skip tracing, reporting to national credit bureaus, and (when appropriate) legal collections.

We believe being "Iowa nice" is the right way to treat people. We focus on preserving your valued customer relationships while helping consumers find a way to pay what they owe you. 

Early-Out Letter Series

Our early-out letter service utilizes your organization's letterhead to inform your consumers early in the billing process about what's owed and what isn't. (Consumers who understand their bills are far more likely to pay them.)

These customized letters are designed to encourage a positive response from your consumers and maintain valued relationships. These responses to early-out letters may be directed to your organization.

This CBSI service provides a flexible tool for offering early-payment discounts or other client-directed incentives, allowing you to re-prioritize time and resources and reduce internal costs.

Accounts Management Services

Our sister company, Accounts Management Services, operates  as an extension of your business to recover overdue payments. Our A/R software and procedures interface with your organization's system to create various types of correspondence (such as invoicing, billing, and follow-up statements) and to track payments.

This approach is particularly successful for early-stage delinquencies (less than 90 days overdue), where compassion and brand alignment are crucial. We provide our clients with detailed reports on all aspects of our accounts receivable services throughout the process.

Our A/R services can reduce your organization's labor costs and operational overhead, improve efficiency and recovery rates, enhance the customer experience, and curtail write-offs for bad debts.