Why CBSI?

Why should you trust Credit Bureau Services of Iowa, Inc with your company's third-party debt recovery? Here are just a few reasons:

We're Local and Family Owned

As a Midwestern, family-owned business, we understand the local culture, economy, and financial environment. Furthermore, our extensive consumer database gives us an advantage most other collection agencies don't have.

That's because we've collected detailed consumer data for over 60 years. This allows us to connect data points and create economies of scale that other agencies can't offer. When you place a new account with us, about 85% of the time, that account will link to other accounts in our existing database. The net result is more accurate data, already established relationships, and a higher recovery rate.

We Truly Care

CBSI has been committed to customer and consumer service since 1955. We're located in a small community, and every team member operates with a strong sense of community pride. Many of the consumers we talk to (your customers and patients) live in small communities, so our collection agents can instantly connect with them, resulting in better returns while fostering genuine customer relationships. We believe being "Iowa nice" is the right way to treat people.

We Provide Personalized Service

We understand your business is unique. Unlike larger national agencies, we never take a cookie-cutter approach to debt recovery. Our size and flexibility allow us to create a customized service package for your company. This personalized approach ensures the highest possible recovery rate.

Our Agents Are Uniquely Trained

At CBSI, we find that empathy and cooperation, not threats and demands, produce the best results. Our agents are trained to work closely with individual consumers to find mutually beneficial solutions. This win-win approach, coupled with outstanding customer care, ensures your company's image and reputation, as well as ours, remains untarnished.

Our Secure Technology Works for You

Our process is fully automated for your convenience. As a CBSI client, you'll have 24/7 access to our Client Access Web (CAW) online portal. You can monitor your accounts, generate complex reports, access detailed account data, and securely transfer files. All of our data is 265-bit encrypted and complies with HIPAA and all other state and federal regulations providing you peace of mind.

Uncompromised Security: CBSI understands the need for robust security controls and planning to protect your information. We place the utmost importance on security, incorporating the latest physical and firewall technology. All our systems are updated and monitored around the clock. Our computers are top-of-the-line, and our triple-redundant virtualized computer server provides daily backups.

Compliance: CBSI is committed to compliance and takes it very seriously. Our compliance officer continually reviews our processes. Our custom-made compliance management system responds proactively to the constantly changing environment. We extensively document our policies and procedures and all interactions with consumers. In addition, we stay current on all the regulations governing our business activities. Our collection efforts comply strictly with the Fair Debt Collection Practices Act of 1977. Our collectors are highly trained following the FDCPA, HIPAA, and CFPB to comply with all state and federal regulations.

Our Clients Trust Us

We're proud to have experienced continued growth over the years, thanks mainly to word of mouth and client referrals. Our customer testimonials speak for themselves. Let us earn your business and loyalty too!